Returns

 

 

 

Need a return label? You can access it here by logging into your account or entering in your order number, the email address used to place the order, and your billing zip code. Please note, when using the Adrianna Papell label, a label fee of $6.95 will be deducted from your refund. This label is only available for U.S. customers. For our full return policy, see the “What is Adrianna Papell’s Return Policy?” section below.


If making a return from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 8:30 AM to 8:00 PM ET or email CustomerService@AdriannaPapell.com, so that we may authorize your return. Please note, this is not a toll-free line and charges may apply. 

What is AdriannaPapell.com's Return Policy?

Adrianna Papell will gladly accept returns for items purchased on the www.AdriannaPapell.com website within 30 days of delivery date for a full refund with a copy of the original invoice with the exception of final sale and shapewear items. This will be determined using the tracking details of the order. A return label via FedEx is available for use for U.S. customers and can be located by accessing the "Order Status & Return Label" link at the bottom of any page on AdriannaPapell.com. When making a return, please ensure to include the invoice in the package and retain tracking details of your label. International customers may return within 45 days if ordered via BorderFree. We do not offer return labels to our International Customers at this time. If making a return from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 8:30 AM to 8:00 PM ET or email CustomerService@AdriannaPapell.com, so that we may authorize your return. Please note, this is not a toll-free line and charges may apply.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Final sale and shapewear items cannot be returned for a refund. For clarity on what items are final sale, please see the “What is Final Sale?” section of the FAQ page. Upon receipt of returned goods, Adrianna Papell reserves the right to deny credit if the merchandise does not meet return policy requirements. Any return received after the 30-day policy (45 days for international customers) will only be eligible for www.AdriannaPapell.com merchandise credit. Please note that this credit will be in the form of a one-time use promo code for the cost of the entire order. Items purchased at department stores or at any other store selling Adrianna Papell merchandise may not be returned to www.AdriannaPapell.com. When making a return, please note the reason for return on the form enclosed with your purchase in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package. We advise that you maintain a copy of your packing slip for your records.  

Need a return label? You can access it here by logging into your account or entering in your order number, the email address used to place the order, and your billing zip code. Please note, when using the Adrianna Papell label, a label fee of $6.95 will be deducted from your refund. This label is only available for U.S. customers. 


If making a return from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 8:30 AM to 8:00 PM ET or email CustomerService@AdriannaPapell.com, so that we may authorize your return. Please note, this is not a toll-free line and charges may apply. 

How do I return my order?

We are pleased to offer label service with FedEx to ensure quick, convenient returns for U.S. customers.  Need a return label? You can access it here by logging into your account or entering in your order number, the email address used to place the order, and your billing zip code. Please note, when using the Adrianna Papell label, a label fee of $6.95 will be deducted from your refund. This service is only available in the United States.  

Enclose the original invoice inside the package, attach the pre-addressed FedEx Return Label to the outside of the box, and drop it off at your closest FedEx location.  No additional postage required. Retain tracking details of the label to track the progress of your return. Please note, final sale items and shapewear are not eligible to be returned and will not be refunded.

US customers may also return merchandise using any other traceable method at your expense. Should you return an item to us at your own expense, please do so to the address below. When packaging your return, you must enclose the original invoice. If you do not include your invoice within the package, we may not be able to identify your return or refund your account. Keep a copy of your tracking details until your refund has been processed. If returning to us at your own expense, we will not refund you for return shipping:

 

ADRIANNA PAPELL ECOM RETURNS

14141 ALONDRA BLVD

DOCK 53, E-COMMERCE

SANTA FE SPRINGS, CA 90670


If making a return from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 8:30 AM to 8:00 PM ET or email CustomerService@AdriannaPapell.com, so that we may authorize your return. Please note, this is not a toll-free line and charges may apply. 

If you are having trouble accessing your return label for any reason, please contact our customer service team via email at customerservice@adriannapapell.com or call us at 1-800-325-9450 and we will assist you. We will file a support ticket on your behalf and send you a label to the email address used to complete your order within 2 business days.

We will only accept Adrianna Papell merchandise that was purchased from AdriannaPapell.com. We are unable to refund merchandise returned to us from our retail partners. 

 

How long does it take to get my refund?

We want you to receive your refund as quickly as possible. You can expect your refund to process within approximately 14 days of us receiving your merchandise at our warehouse. It may take up to 2 weeks for return shipment to arrive at our warehouse. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Adrianna Papell. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. 

Need a return label? You can access it here by logging into your account or entering in your order number, the email address used to place the order, and your billing zip code. Please note, when using the Adrianna Papell label, a label fee of $6.95 will be deducted from your refund. This label is only available for U.S. customers. This label is only available for U.S. customers. For our full return policy, see the “What is Adrianna Papell’s Return Policy?” section on this page. 
 

If making a return from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 8:30 AM to 8:00 PM ET or email CustomerService@AdriannaPapell.com, so that we may authorize your return. Please note, this is not a toll-free line and charges may apply. 

We will only accept Adrianna Papell merchandise that was purchased from AdriannaPapell.com. We are unable to refund merchandise returned to us from our retail partners. 

What should I do if there is a shipping error?

In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. To return the item for a refund, please indicate that the wrong item was shipped on while requesting your label here and send it back for a full refund. If you would like us to exchange it for the correct item, please contact our customer service team at 1-800-325-9450 on Monday - Friday from 8:30 AM to 8:00 PM ET or email CustomerService@AdriannaPapell.com or email CustomerService@AdriannaPapell.com. 

What will it cost me to make a return?

We are pleased to offer label service with FedEx to ensure quick, convenient returns for U.S. customers. A label fee of $6.95 will be automatically deducted from your refund at the time your refund is processed. Need a return label? You can access it here by logging into your account or entering in your order number, the email address used to place the order, and your billing zip code.


If making a return from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 8:30 AM to 8:00 PM ET or email CustomerService@AdriannaPapell.com, so that we may authorize your return. Please note, this is not a toll-free line and charges may apply.

If you are having trouble accessing your return label for any reason, please contact our customer service team via email at customerservice@adriannapapell.com or call us at 1-800-325-9450 and we will assist you. We will file a support ticket on your behalf and send you a label to the email address used to complete your order within 2 business days. 

We will only accept Adrianna Papell merchandise that was purchased from AdriannaPapell.com. We are unable to refund merchandise returned to us from our retail partners. 

I have damaged merchandise; can I return it?

In the unlikely event that you receive defective merchandise from www.AdriannaPapell.com, we will gladly take back that item for a full refund as long as the garment is unworn and all tags are still attached. Please email us at customerservice@adriannapapell.com with photos of the damage. Once we have received photos of the damage, our team will process the request for you and send a prepaid label free of charge via email. If the item has been worn and damaged, we are unable to accept the item for a return.

We will only accept Adrianna Papell merchandise that was purchased from AdriannaPapell.com. We are unable to refund merchandise returned to us from our retail partners. 

Exchanges

We do not offer exchanges at this time. To exchange your garment, please return the item and place a new order. Need a return label? You can access it here by logging into your account or entering in your order number, the email address used to place the order, and your billing zip code. Please note, when using the Adrianna Papell label, a label fee of $6.95 will be deducted from your refund. This label is only available for U.S. customers. For our full return policy, see the “What is Adrianna Papell’s Return Policy?” section below.