We will gladly accept returns for US orders placed on our website within 30 days of delivery date for a full refund with the following conditions:
- Items must be unworn, undamaged with all tags attached
- A copy of the original invoice must be enclosed
- Final sale items cannot be returned for a refund (items end in $.97)
- Shapewear cannot be returned
Continental US Returns are FREE using our return shipping label when you postmark the return package to us no later than 7 days after delivery.
If you would like to use our return label for your return and the return package is postmarked more than 7 days after the delivery date, we will deduct $6.95 from your refund. We do not offer return labels for International orders.
Orders shipped outside of the US are eligible for return 45 days after delivery with the same conditions above.
Non-Final Sale items received back after the return period will be refunded in the form of a merchandise credit if they are unworn, undamaged and have all tags attached.
How do I return my order?
Continental US customers may access their FedEx return label here.
Please note, when using our label, if the return is not postmarked within 7 days of delivery, a fee of $6.95 will be deducted from your refund. Continental US customers may also return to us via their preferred trackable method to the address listed below.
Customers located in Alaska, Hawaii, or any U.S. territory are not eligible for these return labels and may make returns via any trackable method to the address below.
To make a return for an International order, please email CustomerService@AdriannaPapell.com with your order information so we may authorize your return. We are unable to refund or reimburse any return shipping expenses for International orders.
All returns must be addressed to:
14141 ALONDRA BLVD
DOCK 53, E-COMMERCE
SANTA FE SPRINGS, CA 90670
Please note, we are unable to refund or reimburse any return shipping expenses.
What does "Final Sale" mean?
Final sale items are products reduced in price in our clearance or flash sale sections. Shapewear and swatches are also final sale. These items cannot be returned. You can identify these items on the site as they will say FINAL SALE on the product page and listing price will end in $.97.
How long does it take to get my refund?
You can expect your refund to process within approximately 72 business hours of your merchandise arriving at our warehouse. Please note, it may take up to 2 weeks for return shipments to arrive at our warehouse. Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.
What should I do if I received the incorrect item?
If you received the incorrect item, we will gladly replace or take back that item for a full refund at our expense. To return the item for a refund, please indicate that the wrong item was shipped while requesting your return shipping label and send it back for a full refund. If you would like us to exchange it for the correct item, please contact our customer service team at 1-800-325-9450 on Monday - Friday from 9 AM to 7 PM ET or email CustomerService@AdriannaPapell.com
Can I make an exchange?
We are unable to offer exchanges at this time. To exchange an item, please return your order and place a new order for the item you would like to receive.